Zur Verstärkung unseres Teams Customer Service am Standort Antony / Paris suchen wir:

Manager Customer Service

Team Management: Lead, motivate and organize your team, setting and tracking objectives and performance.
Performance Monitoring: Establishe KPIs for customer relations and take corrective actions in partnership with the relevant departments.
Continuous Improvement: Participate in business reviews, process optimization, and support team development projects.
Customer Focus: Tracks client needs in logistics, after-sales, and sales administration to adapt service offerings.
Commercial Policy Implementation: Ensure compliance with defined pricing and commercial conditions.
Budget Oversight: Manage departmental budget use and propose changes for optimal functioning.

Cross-functional Coordination: Maintains regular contact with internal and external support services.

Customer-Focused, Proactive Communicator with Strong Interpersonal Skills
Structured, Organized and Results-Oriented Professional with 3-5 years Leadership Experience
Solid IT Proficiency - especially in Business Systems
Basic Technical Knowledge in Supply Chain and Logistics
Fluent in French and English (Written and Spoken)

Haben wir Ihr Interesse geweckt?

Stephanie Ruffenach hilft Ihnen selbstverständlich gerne unter weiter.