• ​Istanbul
  • Vollzeit
  • Festanstellung
  • Hansgrohe SE

Zur Verstärkung unseres Teams IT & Digital am Standort Istanbul suchen wir:

Team Lead (m/f/d) IT Service Delivery Center

Ihre Aufgaben

  • Disciplinary leadership of the local IT team, including long‑term team growth, performance management, and employee development
  • Close collaboration with local functions (HR, Finance, Site Management) and acting as a cultural bridge between the German headquarters and the local team
  • Matrix coordination with HQ specialist departments to align priorities, roadmaps, and technical decisions
  • Full budget ownership, including planning, cost control, and management of external cost centers
  • Vendor management: Operational steering of external service providers and freelancers, ensuring seamless integration into internal processes
  • Quality & performance assurance through continuous monitoring of SLAs, KPIs, and deliverable standards; proactive escalation and corrective action where needed
  • Ensuring stable IT service delivery (support, operations, development) in line with HQ expectations and adherence to international standards (e.g., ITIL, agile frameworks)
  • Strategic sourcing & team development to build a sustainable talent mix and foster a high‑performing, loyal team culture through coaching and retention initiatives

Ihr Profil

  • At least 5 years of solid experience in an IT environment with proven leadership responsibility, ideally managing teams of around 10 employees. Experience in a shared service center or an international corporate environment is strongly desired
  • Strong expertise in managing external IT service providers, including defining quality requirements contractually and enforcing them through operational measures such as code reviews and quality gates
  • Broad generalist knowledge of IT infrastructure and software development, enabling confident and accurate evaluation of technical deliverables
  • Business‑fluent Turkish at C2 or native level, essential for leading the local team and negotiating with partners
  • Fluent English in written and spoken form as the company language, with German considered an advantage but not mandatory
  • A mindset that combines strong quality awareness aligned with German quality standards and the flexibility needed to navigate a dynamic local market
  • A personality marked by assertiveness, able to represent company interests clearly and address performance issues with external partners when required
  • Strong communication and diplomatic skills for effective stakeholder management with both local leadership and the German headquarters
  • A hands‑on, detail‑oriented working style with the willingness to stay close to operations if needed

Haben wir Ihr Interesse geweckt?

Then simply apply via the "Apply" button by 03.02.2026 at the latest. Note: Even after the internal application deadline has expired, this position will remain online until it is filled.

For internal information: This position is non-tariff.

Fragen?

Herr Vincent Krüger 

Vincent Krüger hilft Ihnen selbstverständlich gerne unter +49 7836 51-1196 weiter.

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