• ​Turin
• ​Vollzeit
• Festanstellung

Zur Verstärkung unseres Teams Customer Service am Standort Turin suchen wir:

Customer Service Employee (m/f/d)

based in Turin

Ihre Aufgaben

• Managing Inquiries:
  • Handle incoming calls, emails, and chats from customers.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently.
• Order Processing:
  • Process orders, returns, and exchanges.
  • Maintain customer accounts by recording account information.
• Customer Relationship Management:
  • Build and maintain positive relationships with customers.
  • Gather and analyze customer feedback to improve services.
• Documentation and Reporting:
  • Keep records of customer interactions and transactions.
  • Prepare reports on customer feedback and service issues.

Ihr Profil

• Experience in a similar position 
• Communication Skills: Excellent verbal and written communication abilities.
• Problem-Solving: Strong ability to troubleshoot and resolve issues.
• Empathy: Ability to understand and address customer needs and concerns.
• Technical Proficiency: Familiarity with CRM systems and basic computer skills.
• Teamwork: Ability to work well in a team environment.

Haben wir Ihr Interesse geweckt?

Fragen?

Larissa Mauch hilft Ihnen selbstverständlich gerne unter +49 7836 51-3374 weiter.