• ​Antony / Paris
  • Full-time
  • Permanent

For our Customer Service team in Antony / Paris we are looking for a

Manager Customer Service

Your Tasks

  • Team Management: Lead, motivate and organize your team, setting and tracking objectives and performance.

  • Performance Monitoring: Establishe KPIs for customer relations and take corrective actions in partnership with the relevant departments.

  • Continuous Improvement: Participate in business reviews, process optimization, and support team development projects.

  • Customer Focus: Tracks client needs in logistics, after-sales, and sales administration to adapt service offerings.

  • Commercial Policy Implementation: Ensure compliance with defined pricing and commercial conditions.

  • Budget Oversight: Manage departmental budget use and propose changes for optimal functioning.

Cross-functional Coordination: Maintains regular contact with internal and external support services.

Your Profile

  • Customer-Focused, Proactive Communicator with Strong Interpersonal Skills
  • Structured, Organized and Results-Oriented Professional with 3-5 years Leadership Experience
  • Solid IT Proficiency - especially in Business Systems
  • Basic Technical Knowledge in Supply Chain and Logistics
  • Fluent in French and English (Written and Spoken)

Are you interested?

Questions?

 

In case of any questions, feel free to contact our recruiter Karin Schäfer +49 7836 51-3003.

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