Customer Service Employee (m/f/d)

Order & Delivery Management: Process orders and documents in SAP, coordinate delivery dates, and follow up on transport.
Customer Data Maintenance: Manage customer master data including pricing, conditions, and contact details.
Customer & Sales Team Communication: Handle calls, emails, and chats, providing accurate product and service information.
Customer Satisfaction: Identify customer needs and implement solutions to enhance satisfaction.
Financial Checks: Review customer financial status prior to delivery.
Reporting & Offer Preparation: Prepare reports for the Sales Manager and assist in creating customer offers.
After-Sales Coordination: Collaborate with service partners, manage spare parts stock, and oversee compensation processes.
Service Documentation: Create service reports and ensure clear communication with TSC International.
Office & Waterstudio Management: Organize and maintain local office and Waterstudio functionality, including visitor reception.
Ramp-Up Support: Assist in the organization and execution of ramp-up activities.

Proven experience in customer service, inside sales, or a related role
Excellent communication and interpersonal skills
Proficiency in ERP and CRM systems, as well as the Microsoft Office Suite
Strong organizational skills with the ability to prioritize tasks and manage time effectively
Fluency in Greek and English, both written and spoken

Are you interested?

In case of any questions, feel free to contact our recruiter Larissa Mauch +49 7836 51-3374.