• ​Casablanca
  • Full-time
  • Permanent

For our Customer Service team in Casablanca we are looking for a

Customer Service Employee

Your Tasks

  • Managing Inquiries:
    • Handle incoming calls, emails, and chats from customers.
    • Provide accurate information about products and services.
    • Resolve customer complaints and issues efficiently.
  • Order Processing:
    • Process orders, returns, and exchanges.
    • Maintain customer accounts by recording account information.
  • Customer Relationship Management:
    • Build and maintain positive relationships with customers.
    • Gather and analyze customer feedback to improve services.
  • Documentation and Reporting:
    • Keep records of customer interactions and transactions.
    • Prepare reports on customer feedback and service issues.

Your Profile

  • Experience in a similar position 
  • Excellent verbal and written communication abilities.
  • Fluent in Arabic and French. Additionally english is a plus. 
  • Strong ability to troubleshoot and resolve issues.
  • Ability to understand and address customer needs and concerns.
  • Familiarity with CRM systems and basic computer skills.
  • Ability to work well in a team environment.

Are you interested?

Questions?

 

In case of any questions, feel free to contact our recruiter Karin Schäfer +49 7836 51-3003.

Back Apply